CompanyClean

Cancellation Policy

Cancellations and reschedules made more than 48 hours before your scheduled cleaning are free. Within 48 hours, a $50 fee applies; within 24 hours, the fee is 50% of the cleaning rate; same-day changes are charged 100%, subject to the package protections below.

At CompanyClean, we understand that unforeseen circumstances may require you to modify or cancel your scheduled cleaning services. We kindly request that you review our cancellation policy outlined below.

Rescheduling Encouraged

If you need to change your appointment, we encourage you to consider rescheduling to a more suitable time rather than canceling.

Cancellation and Reschedule Fees

Cancellations and reschedules made more than 48 hours before the scheduled service are free; within 48 hours, a $50 fee applies; within 24 hours, a fee of 50% of the cleaning rate applies; same-day cancellations or reschedules are charged 100% of the cleaning rate.

Comfort and Luxury Package Protections

These protections apply only to Deep Cleaning and Move In/Out Cleaning services. They are not included on recurring plans, including recurring Comfort and Luxury plans.

On Deep Cleaning and Move In/Out Cleaning services: the Comfort package includes reschedule protection covering the within-24-hours window, and the Luxury package includes protection covering the within-24-hours window and same-day changes. When protection applies, the change carries no fee of any kind. Luxury's cancellation protection also covers one (1) occurrence of a lockout or no-power/no-water arrival per service engagement, with a no-fee reschedule.

These fees and protections follow our Terms of Service.

Questions or Appointment Changes

We appreciate your understanding and cooperation. This policy allows us to manage our schedule effectively and ensure consistent, excellent service for all our clients.

If you have any questions or need to make changes to your appointment, please contact us.

CompanyClean Cancellation Rights

We reserve the right to refuse or cancel your scheduled cleaning service at any time for certain reasons, including but not limited to:

  • Service Availability: Unavailability of our cleaning staff or resources.
  • Errors in Description or Pricing: Mistakes in the service description or pricing information.
  • Errors in Your Booking: Inaccuracies or incomplete information provided in your order.
  • Inability to Access Your Home: Issues preventing us from entering or accessing your property.
  • Unsecured Weapons on the Premises: Presence of unsecured firearms or other weapons in the home.
  • Unsecured Animals: Animals must be secured in a kennel or room the technician will not be accessing.
  • Unreasonable Condition of the Home: The property is in a condition beyond what was agreed upon or poses additional challenges.
  • Unsafe Environment: Any conditions that pose a risk to the health and safety of our staff, such as hazardous materials or infestations.
  • Unable to Perform Cleaning Duties: For example, contractor teams on site performing renovations during a move out, or moving teams on site during a cleaning.

Depending on the reason, you may still incur a cancellation fee or charge on the order. Our Terms of Service specify a 100% cancellation fee for lockouts, no power or water, unsecured weapons, or unsecured animals in the home, subject to the Luxury protection described above.

Our decision to refuse or cancel a service is made to ensure the safety of our team and to maintain the high-quality service standards expected by our clients. We will notify you promptly if we need to cancel your service for any of these reasons.

Questions

Cancellation policy questions

Cancellations and reschedules made more than 48 hours before the scheduled service are free; within 48 hours, a $50 fee applies; within 24 hours, a fee of 50% of the cleaning rate applies; same-day cancellations or reschedules are charged 100% of the cleaning rate. Package protections apply only to eligible Deep Cleaning and Move In/Out Cleaning services, not recurring plans.

These protections apply only to Deep Cleaning and Move In/Out Cleaning services. They are not included on recurring plans, including recurring Comfort and Luxury plans. For eligible services, the Comfort package includes reschedule protection covering the within-24-hours window. The Luxury package includes protection covering the within-24-hours window and same-day changes. When protection applies, the change carries no fee of any kind. Luxury's cancellation protection also covers one (1) occurrence of a lockout or no-power/no-water arrival per service engagement, with a no-fee reschedule.

The Terms of Service specify a 100% cancellation fee for lockouts, no power or water, unsecured weapons, or unsecured animals in the home. Only on Deep Cleaning and Move In/Out Cleaning services, Luxury's cancellation protection covers one (1) occurrence of a lockout or no-power/no-water arrival per service engagement, with a no-fee reschedule. This protection is not included on recurring plans.

Contact CompanyClean to cancel or reschedule your appointment. If another time works better, we encourage rescheduling rather than canceling. The cancellation and reschedule fees and applicable package protections still apply.