A house cleaning scorecard is a short rating you give after a clean: you rate us, rather than us grading our own work. CompanyClean asks after every visit, on every cleaning, so we know how we are doing and can get ahead of a problem fast. Completing the scorecard is optional, and you can opt out of receiving it.
You get home on a Thursday, drop your bag, and the house is done. A short scorecard is waiting: how did we do?
You tap a rating and get on with your evening. That small step helps us improve quality and keep your home meeting your standards every time. CompanyClean is a locally owned house cleaning company based in Highlands Ranch, serving the south Denver metro.
What is a house cleaning scorecard?
A house cleaning scorecard is a short rating the customer gives after a clean. It is the customer grading us, not us reporting to the customer. At CompanyClean, the CompanyClean scorecard goes out after every visit, on every package, unless you opt out. Quality is measured by the person who lives in the home instead of assumed by the company.
That last point is the whole idea. Asking you, visit after visit, gives us feedback from the person who lives with the results.
Why can cleaning companies find out about problems too late?
When a cleaning company waits for a complaint or cancellation, small misses can go unnoticed. A customer may decide a missed detail is not worth a phone call, so the company never hears about it.
If you have hired house cleaners before, you may know the pattern. The first few visits are great. Then a bathroom gets a little less attention. Then the baseboards. Nothing is bad enough to call about, so you say nothing. A few months later you are reading reviews again, starting over with someone new, and explaining your home from the beginning.
We call that the cleaner-hopping cycle. It can start with a run of small misses that nobody asked you about, rather than one terrible clean.
Asking sooner gives you a way to flag a problem before it gets to that point.
Why does CompanyClean ask for a rating after every visit?
We ask after every visit so we know how we are doing in your home, not in homes in general. A rating gives you a way to tell us about a small miss without making a phone call.
There are two parts to that.
We know how we are doing. Your rating after each visit tells us how your home is going, and the ratings across our homes help us understand how the company is going. Your feedback gives us something to act on instead of an assumption that everything went well.
We can get ahead of problems fast. A lower rating on a Tuesday clean gives us a chance to address it sooner. The same miss first mentioned at cancellation is feedback we could have used earlier.
Both serve the same goal: improving quality and keeping your home meeting your standards from visit to visit.
What the scorecard is not
The CompanyClean scorecard is not a report from us about what we cleaned. It is not a checklist of rooms, and it is not photos of how your home looks after the visit. It is you rating us.
A checklist of completed tasks and a customer's rating answer different questions. The scorecard asks whether the result worked for you.
You should not have to stand in the kitchen with a clipboard or manage a cleaner. The scorecard asks for a moment of your time and gives us a clear signal in return.
What should you ask any cleaning company about quality?
Ask how they find out whether a clean went well, how often they ask, and what they do with the answer. Look for a specific way to give feedback and a clear explanation of how a problem will be addressed.
Four questions to ask before you hire anyone, including us:
- How do you know whether a clean went well? Listen for a specific answer, not "our team is very thorough."
- Do you ask me after every visit, or only when something goes wrong? Ask how regularly you will have a chance to give feedback.
- Who does the rating come from? It should come from you, not from the technician or a manager's walkthrough.
- What happens if I report a problem? You want a clear fix, with a timeline in hours.
Screenshot the list. It works for any company in the south metro.
Here is how we answer the last one. The scorecard tells us how a visit went. You can also text your dedicated Comfort Advisor directly. Every cleaning is backed by the CompanyClean Guarantee. If anything about your clean isn't right, tell us and we'll be back within 48 hours to fix it. If it's still not right, that cleaning is free. Our post on what a house cleaning satisfaction guarantee should promise walks through the full terms.
Does a scorecard replace online reviews?
No. Reviews and scorecards do different jobs. A review is public feedback that helps someone choose a company. A scorecard is a private rating of an individual visit, including the ordinary weeks when you might not think to write a review.
CompanyClean has 275+ five-star reviews across Google, Angi, and other platforms. Those reviews help you compare companies. Your scorecard tells us about the latest visit in your own home.
Imagine a Castle Pines family six months into a bi-weekly schedule. They have never called us, but they have rated each clean. In that example, a change in their ratings gives us a reason to ask what needs attention. It is an illustration, not a client account.
Questions
Frequently asked questions
Cleaners for life start with one question
Keeping a home meeting your standards starts with asking how each visit went. See how recurring house cleaning with CompanyClean gives you a way to share feedback without managing the clean.
About the author
Ronnie Kendrick founded CompanyClean in 2022 in Highlands Ranch, where he lives with his wife and two kids. He built the company around two customers: the families whose homes it cleans and the technicians who do the work. He runs it day to day and sets the standard every visit is held to.
